Terms and Conditions for Something ReLoved

Welcome to Something ReLoved! These Terms and Conditions outline the agreement between you (the "Client") and Meg J Gardner’s ‘Something Reloved’ Service ("we," "us," or "our") for the bespoke transformation, upcycling, repair, or revamping of garments, including wedding dresses. By engaging our services, you agree to the following terms:

1. Assessment of Garment

1.1 The Client agrees to provide the garment in its current condition for inspection prior to any work commencing.

1.2 The garment must be professionally cleaned before being brought to us. Garments that are not cleaned may be refused or subject to additional charges for cleaning.

1.3 We are not responsible for pre-existing damage, stains, or fabric degradation. These will be documented during the initial consultation and noted for the Client’s reference.

1.4 During the transformation process, damage or stains that were not visible during the initial inspection may become apparent. If such issues impact the remake, we will halt the process to document and inform the Client, allowing them to decide how to proceed.

1.5 The Client must notify us of any prior alterations made to the garment. Previous alterations may affect the structural integrity of the garment and impact our ability to make further modifications. We are not responsible for any complications arising from prior alterations.

1.6 Should the Client fail to make us aware of anything that affects the integrity of the garment and the service, we may halt services and

2. Design Agreement

2.1 A bespoke design proposal will be created based on the Client’s preferences and our expertise. The Client must provide written approval before any work begins.

2.2 Once the design is approved and the cutting or alteration process begins, it may not be possible for changes to be made.

3. Bespoke Creation, Upcycling, and Repairs

3.1 Due to the custom nature of our service, we cannot guarantee that the finished product will exactly match the Client’s vision. Bespoke designs involve subjective interpretation and adjustments, but we will work closely with clients throughout the process to achieve their desired outcome.

3.2 Alterations or adjustments requested post-completion will incur additional charges.

3.3 We cannot guarantee that any remaining parts of the original garment will be in a usable condition after the transformation process unless specifically requested.

3.4 If the Client chooses to cancel the service at any point after work has commenced, we are not responsible for making any further changes. The Client acknowledges that we are under no obligation to make the garment into a functional garment if cancellation occurs.

3.5 When repairing or revamping a garment, we will take every precaution, but we cannot guarantee longevity due to the age or prior condition of the fabric and structure.

3.6 Some fabrics may not be suitable for certain types of alterations or upcycling. We cannot guarantee results if the original fabric is fragile or unsuitable for the requested changes.

3.7 If the Client provides additional fabric, trims, or embellishments for the transformation, we are not responsible for their quality, durability, or how they integrate with the original garment.

4. Right to Refuse Services

4.1 We reserve the right to refuse any job that we deem unsuitable for upcycling, repair, or transformation due to fabric condition, structural integrity, or design limitations.

4.2 We do not provide dyeing services, and we are not responsible for any attempts made by the Client to alter the colour and or design of the garment before or after our services.

5. Fabric and Structural Integrity

5.1 We are not liable for the quality or durability of the original fabric, lace, beading, or other materials provided by the Client.

5.2 While we take every care to ensure the structural integrity of fastenings (e.g., zips, buttons, hooks), we cannot guarantee their longevity due to the age or condition of the original materials.

6. Measurements and Fit

6.1 The Client must provide accurate measurements at the time of consultation. Any significant weight or measurement changes post-consultation may result in the final piece not fitting as intended.

6.2 Adjustments due to weight changes or other factors post-completion will be treated as additional alterations and charged accordingly.

7. Payment Terms

7.1 A non-refundable securing fee of 50% of the total service cost is required to secure a booking in our diary.

7.2 The remaining balance, including any additional charges for alterations requested during the process, must be paid in full before the final product is released to the Client.

7.3 Failure to make the final payment will result in the garment not being released until full payment is received.

8. Non-Refundable Service

8.1 Once the transformation process begins (cutting, sewing, or alterations), the service is non-refundable. This includes cases where the Client changes their mind.

8.2 Payment is due as outlined in our cancellation policy, with full payment required before the final product is released to the Client.

8. Cancellation Policy

8.1 If the Client cancels before work has begun, the 50% security fee remains non-refundable.

8.2 If the Client cancels after work has commenced, they will not be entitled to a refund, and we are not responsible for making any further alterations or adjustments to the garment.

8.3 If unforeseen circumstances prevent us from completing the work, we will issue a partial refund based on the work completed up to that point on a case by case basis and at our sole discretion.

13. Once Removed from Our Possession Clause

13.1 Once the garment has been collected or removed from our possession by the Client or their representative, this will be deemed as acceptance of the final product.

13.2 Any further alterations or modifications requested after collection will incur additional charges.

9. Care Instructions

9.1 Any change to the final product’s care instruction will be communicated to the client. We are not responsible for damage resulting from improper care or handling by the Client post-delivery.

10. Liability

10.1 While we take every precaution to handle garments with care, we are not liable for:

• Pre-existing issues with the garment.

• Structural or material failures due to the age or condition of the original fabric.

• Variations in the appearance of the final product due to material limitations.

  10.2 In the unlikely event of an error on our part, our liability is limited to correcting the error or refunding the cost of the service, at our discretion.

11. Client’s Acknowledgment

11.1 By engaging our services, the Client acknowledges that the transformation process is irreversible and that the original garment cannot be restored.

11.2 The Client confirms that they have read and understood these Terms and Conditions before proceeding.

12. General

11.1 These Terms and Conditions are governed by the laws of the United Kingdom.

11.2 We reserve the right to amend these Terms and Conditions at any time.

Thank you for trusting us with your cherished garment. We look forward to creating something beautiful and meaningful for you!